TAMAR
VALLEY
LODGES TERMS & CONDITIONS OF
Please read the terms and conditions of the rental
contract before booking and sending your deposit. You are entering into a
binding contract with the Owner of the holiday property. By sending your deposit
you are legally accepting the Terms
& Conditions of rental below. Upon the Property Owner issuing a holiday
confirmation advice for the property to the Holidaymaker, a legally binding
contract shall exist between the Holidaymaker & the Property Owner subject
to the following booking conditions.
Owners : the legal Owners or other persons for the time
being entitled to the Property or its rental income.
Customer : the person reserving the Property for the
Period.
Property : the property specified in the Confirmation
letter.
Period : the period of time specified in the Confirmation
letter for which the Customer is to occupy the Property for holiday purposes.
The Contract is formed on receipt of a deposit. Payment
by cheque is deemed received on clearance of such cheque. Provisional bookings
will not be kept unless the deposit is received within 7 working days of such
provisional bookings.
Payment : The deposit will be 25% of the total cost. In
all of the cases payment of the outstanding balance due under the booking
allowing for the deposit paid must be made not less than 6 weeks before the
starting date of the holiday period.
The Owners are not under any obligation to issue reminders for such balances
due. Non payment of the balance entitles the owners to treat the reservation as
cancelled by the Customer. Where the Owner has not received the balance by the
due date, an overdue reminder letter may be issued to the Holidaymaker
(Customer) by mail or e-mail.
Cancellation & Forfeiture : If the Customer cancels a
reservation of the property for the period the deposit paid shall be forfeit in
any event. The Owners will attempt to re-let the property for the period but no
guarantee can be or is given as to the result. If the property is not re-let for
the period the full cost of the holiday specified in the booking form shall be
due and payable by the Customer including any balance unpaid by the Customer at
the date of cancellation. If the property is re-let for the Period the Customer
shall be liable to pay the deposit and the costs and expenses of the Owners in
re-letting; any sum paid by Customer to the Owners in excess of such deposit
costs and expenses shall be refundable to the customer without interest.
During the period : the Customer shall not allow the
property to be occupied by more persons (and where appropriate animals) than the
maximum specified for the property on the booking form. The Owners shall have
the right to enter the property at all reasonable times during the day (save in
the case of emergency) for the purposes of inspection and repair of the property
and its equipment, fittings and contents. The Customer shall occupy the property
for holiday purposes and no other.
Customer obligations :
1. To pay for
any losses or damage to the property, however caused (reasonable wear and tear
excluded), unless the cost of making good such loss or damage can be recovered
under any Householders insurance policy maintained by the Owner.
2. To keep the property and all furniture, fittings and
effects, in or on the property, in the same state of repair and condition as the
commencement of the Period, and to leave the property in the same state of
cleanliness and general order in which is was found. The Owner will be entitled
to make an additional charge to the Customer if extra cleaning is made necessary
as a result of the property being left in a dirty condition upon the Customer's
departure.
Departure : The property shall be vacated by no later than
Discrepancies : whilst the Owners take all reasonable
steps to ensure the accuracy of the brochures/website and illustrated materials
produced in relation to the property its facilities and surroundings, no
liability for errors or omissions is accepted. Distances and dimensions are
approximate. Facilities may alter or be withdrawn. No liability shall attach to
the Owners for the consequences of the acts or omissions of persons or events
outside their influences or control. In the event of any discrepancies between
these booking conditions and the contents of the brochure/website these booking
conditions shall prevail.
Complaints : To enable any complaint to be investigated
and an action considered, complaints must be taken up with the Owners
immediately If the Customer vacates
the property prematurely as a result of any alleged dissatisfaction, or makes
any claim upon return home from the property, and has not followed this
procedure, then no liability for any subsequent claim will be accepted or
correspondence entered into. All complaints made during the Period must be
confirmed in writing to the Owners, within 7 days of the last day of the period.
N.B.
Alterations : A Customer wishing to alter a booking after
the contract is formed shall forfeit the deposit paid on booking and any
alteration shall be treated as a new booking and contract. If
for reasons beyond the control of the Owners the property is not available for
the Period the Owners will endeavor
to offer alternative accommodation of a
similar type and standard and at the same cost as that originally requested by
the Customer. If the alternative accommodation is not acceptable to the
Customer, or no alternative accommodation can be offered, the Owner will refund
in full all monies paid and be under no other liability.
Pets : One dog is permitted in each property under the
conditions stated in the “ Note for Dog Owners” sheet supplied with the
letter of Confirmation. If the
stated number/size of pets is exceeded, the Owners are entitled to refuse entry
and this will be treated as a cancellation by the Customer.
Amenities : The use of amenities where offered, such as
swimming pools, tennis, fishing, golf etc. are entirely at the User's risk and
the Owners will not accept responsibility for loss or damage to the Customer's
belongings, personal injury or loss of life. Availability and opening times of
amenities cannot be guaranteed.
Holiday & Personal Insurances : We strongly advise you
to take out holiday insurance to cover any eventualities that may result in you
having to cancel your holiday. We strongly suggest that you take out your own
holiday insurance to cover any losses, accidents, damage, injury, expense or
inconvenience whether to person or property which may arise out of or in
connection with the period.
Jurisdiction : These terms and conditions shall be read
and construed in accordance with the law or